Difficult Communications

Friday, July 14
1:45 - 2:10 pm EDT

Moderators:
Carolyn S. Quinsey, MD
Rafael A. Vega, MD, PhD

Faculty:
Michael M. Haglund, MD, PhD
Maryam Rahman, MD

Objectives:

1. Learn to recognize and respond to emotions.
2. Analyze communication techniques that help in any situation. 
3. Introduce the concept of cognitive maps for difficult communication.

Pre-Course Work:

Deadline: Tuesday, July 11 at 11:59 pm PDT

1. Watch the Difficult Conversations video presented by Dr. Stippler
2. Read the following articles:
   • Case Study
   • Small Things are Big
   • Surgical Malpractice Myth and Realities
   • Surgeons Behaving Badly and What it Means for Malpractice and Patient Care
3. Watch the Consent and Risk Management video presented by Dr. Haglund
4. Complete post-video questionnaire
5. Complete prompt below. 

Post-Course Work:

1. Read: The Effect of Surgical Start Time on Complications